Contact — Customera

Recommended starting point

Book a 30-Minute Call

One conversation is faster than ten emails. We will cover your current situation, what the gaps cost you, and what the right entry point is. No pitch, no deck.

30 minutes, via Zoom

A service recommendation by end of call

No obligation after the call

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What is the situation?

You will hear back within one business day. If the inquiry is time-sensitive, use the Calendly link above.

Common questions

Is the Sprint right for us if we already have a CX team?▾

Yes. The Sprint is most valuable when you have a team that is working hard but cannot identify the structural reason churn is not moving. An external diagnostic changes what is visible, not who is responsible.

What does a typical engagement start with?▾

A 30-minute call to confirm fit, followed by the CX Diagnostic Sprint. The Sprint produces the evidence that makes every subsequent decision — including whether to proceed to the Accelerator — data-driven rather than assumed.

Do you work with companies outside the US?▾

Yes. Customera engages globally. Pricing is calibrated by market. All delivery is remote. Silvia works in English and Spanish.

What if we are not ready for the Accelerator?▾

The Sprint was designed for exactly that situation. It produces a decision, not a commitment. If the Accelerator is not the right next step, the Sprint will tell you what is.

How much time does this take from our team?▾

The Sprint requires 3–4 hours of your team's time over 12 days. The Accelerator requires 4–6 hours per week over 90 days. The Fractional tier is fully scheduled and managed by Silvia with weekly or bi-weekly check-ins depending on the sub-tier.

Let's find out if thisis the right fit.

Let's find out if this
is the right fit.